FAQ

FAQ's

Can I combine my orders?

Different types of products ship from separate locations, so these orders cannot be combined. The number of packages and total shipping cost is displayed in the cart prior to checkout.

My order arrived damaged, What should I do?
If your purchase has been damaged in transit, please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away.

How can I return product due to Defective Items?
Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away.

I was charged more than once for my order, Who should I contact?
If you discover a duplicate charge on your card please contact us with your order number(s) and first and last name so we can find the transactions and get it fixed right away.

I received the wrong item.
Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away.

I'm missing items from my order
If you're missing an item, double check the package and other products to make sure it's not hiding somewhere. Different products ship from different locations and are split into different orders so it may still be on the way. If you still can't locate it, please let us know and we will make sure you get what you ordered.

Where's my order?
All items are shipped within 3-5 business days, this does not include transit time (the time it takes our carrier to deliver your package). Your package(s) will typically arrive within 7-15 days after being shipped. If there are any local post office delays, routing issues, or bad weather, it may take up to 20 days. The ship times given are estimates and not guaranteed.

Do I receive an order confirmation?
Shortly after placing your order, you will receive an email confirming that MetaCases has received your order. You will receive a second email when your order ships. If you have received either of these emails, please check your spam folder. If you are still unable to locate the email contact us and we will send you the order confirmation directly.

I did not receive my order confirmation email
Please check the spam folder to locate the email and make sure we are not marked as spam so that you may receive future confirmations from us too. Also please check alternative emails that you may have used when placing the order.